“We were providing the ‘why’ of anytime, then they focus on the why for their specific clubs. “We have changed this marketing structure so that we will drive brand awareness and consideration, while the marketing zones, or local marketing areas and clubs, do the lead generation piece,” Bancroft said. Previously, head office supported the network and clubs primarily through lead generation. This has seen Anytime restructure marketing into support ‘zones’ backed by its support office. What also came from that survey was a catalyst for changing the marketing roles and ways of working across support office, local marketing and into the clubs. “We needed something that would inspire them, while improving those scores. There was a real disconnect between importance and effectiveness of marketing,” Bancroft said. “It was clear that while marketing was important, it wasn’t doing a good enough job. An annual survey conducted six months prior showed that while franchisees saw the importance of marketing and campaign assets, their belief in its effectiveness was low. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.The secondary motivation was to improve Anytime Fitness’ franchise satisfaction. BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period.
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I no longer want to associate myself with this business. The only employee that actually greeted me was their janitor. Every time I went in to workout before the shutdown, none of their staff was approachable or welcoming.
ANYTIME FITNESS CORPORATE PROFILE FULL
Prior to purchasing this personal training session I paid for a year gym membership in full of $628.15 on July 20, 2020. I did not commence with any personal training sessions due to Covid19. With a lot of unknowns to this virus and living at home with my eldery Mother, I decided to not workout at any gyms. ****** faced a lockdown days after purchasing this personal training session due to the Covid19 pandemic. However, was offered a group training session at this gym. I have sent several emails to their management and corporate staff seeking a full or partial refund. I purchased a one month personal training session from Anytime Fitness Kapolei on August 21, 2020. I requested for a simple financial reimbursement of all the payments made in the amount of $300.00 from the time of cancellation on 02.17/2023 to present, remove my financial information from their system, and an apology from their management for this mental stress they caused me. Anytime Fitness Kapolei mishandles their client membership documentation. This situation causes a financial and mental stress on me. I was able to retrieve a copy of my cancellation form from the manager, *****************, and indicated my membership was cancelled.
I am also in contact with Anytime Fitness Kapolei but they have not been helpful with my situation. I have been in contact with *** Fitness ********************* but they directed me to call Anytime Fitness Kapolei to cancel. I paid the membership from February 2023 to April 2023 and yet again have to pay May 2023 to June 2023. *********************, Manager, acknowledged the "signed cancellation form on 2/17/23 but could not be found". As of, this company continues to charge my financial institution and even penalized for late payments. Anytime Kapolei Fitness continued to charge my financial institution saved in their system after informing them and signing the membership cancellation form on and repeated the process on. I, *******************, signed with Anytime Fitness Kapolei on the hopes to meet my fitness goals however, the company did not meet my expectation and sought for a different fitness facility.
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